Details of Nomination
I nominate Spotless and their team leader for delivering consistent high standards. Flexible attitude to the demands of our airport business. (e.g. providing early rooms for Qatar Airlines four days a week)
Acheiving above brand standard GSS scores.
Although being a contractor, they are fully integrated into hotel affairs. No job is ever refused, even if it is not a contracted item.
Excellent relationship with reception and maintenance. Despite lack of communication tools in hotel, making every effort to ensure continuous flow of interaction with all concerned.
First class daily feedback on all maintenance issues in the bedrooms.
Embraced Marriott's "Spirit to serve" and daily 15 minutes training sessions, plus task of the day.
Heinz Skalnik, General Manager, Marriot Gatwick Kew Green
