The service that Spotless UK provide contributes to the enjoyment of a guest’s stay. Spotless UK take guests comments very seriously, and use them to drive continuous quality improvements. Spotless UK regularly monitor booking agency websites for comments and use internal hotel guest feedback systems.
I would like to provide my compliments for a fantastic stay. My husband and I arrived at night on our return from Disneyland with our two young children. On reaching our room, it was lovely and clean, the beds already made including travel cot which we had requested. It made the end of our holiday most relaxing just being able to get into the readily continued in the morning when we went down for a lovely breakfast. Superb service, a fantastically clean and stunning hotel. Cannot fault. Having stayed at many 5 star hotels, I would say that this is up there with them and by far the cleanest. I look forward to staying at this lovely hotel in the future.
Mrs W, Hotel Customer
Contract Cleaning Team Of The Year Winners 2010:
Details of Nomination
I nominate Spotless and their team leader for delivering consistent high standards. Flexible attitude to the demands of our airport business. (e.g. providing early rooms for Qatar Airlines four days a week)
Acheiving above brand standard GSS scores.
Although being a contractor, they are fully integrated into hotel affairs. No job is ever refused, even if it is not a contracted item.
Excellent relationship with reception and maintenance. Despite lack of communication tools in hotel, making every effort to ensure continuous flow of interaction with all concerned.
First class daily feedback on all maintenance issues in the bedrooms.
Embraced Marriott's "Spirit to serve" and daily 15 minutes training sessions, plus task of the day.
Heinz Skalnik, General Manager, Marriot Gatwick
From the transfer of employment of our staff to the introduction of new minimum standards I have been impressed by Spotless UK. The benefit the hotel gets is a more accurate cost per room, higher productivity and no human resource issues.
I would thoroughly recommend Spotless to anyone who is considering outsourcing their housekeeping department.
Craig Adams, Operations Manager
The reliability and can do attitude of your company has made Spotless a first rate strategic partner who understand our business. Spotless staff are friendly and approachable having exceptional attention to detail and consistency in quality and service. If problems were found, then they were quickly taken on board and appropriate action taken.